Senior Leadership · ALC Supported Living
Head of Operations (Registered Manager)
- Locations
- Liverpool & Warrington
- Service Type
- Residential Care & Supported Living
- Contract
- Full-time, Permanent
We are seeking an experienced and values-driven Head of Operations (Registered Manager) to lead our services across Liverpool and Warrington. This is a senior leadership role with responsibility for operational performance, regulatory compliance and quality governance across both residential and supported living settings.
Right to work: Applicants must already have the right to work in the UK. Sponsorship is not offered for this role.
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About ALC Supported Living
At ALC Supported Living, we provide high-quality residential and supported living services for adults with learning disabilities, autism, complex needs and mental health needs. Our ethos, Aspirational Led Care, ensures every person we support is empowered to live a meaningful, independent and fulfilling life.
The Role
As the Head of Operations and CQC Registered Manager, you will oversee the day-to-day running of our services, ensuring they are safe, effective, caring, responsive and well-led. You will supervise the Support & Quality Lead, lead service managers and team leaders, and work closely with the Managing Director to drive continuous improvement and deliver outstanding outcomes for the people we support.
This role is ideal for a confident, experienced leader who is passionate about delivering high-quality care and shaping the future of learning disability services.
Key Responsibilities
- Lead and manage residential and supported living services across Liverpool and Warrington.
- Hold the CQC Registered Manager role and ensure full regulatory compliance.
- Provide operational oversight, workforce planning and performance management.
- Supervise and develop the Support & Quality Lead, ensuring strong quality assurance systems.
- Lead internal audits, compliance checks and service improvement plans.
- Oversee safeguarding processes, incident reviews and risk management.
- Build effective relationships with local authorities, housing providers, commissioners and external professionals.
- Promote ALC’s ethos of Aspirational Led Care, ensuring support plans reflect each person’s goals and aspirations.
- Support service growth, transitions and new developments.
About You
Essential
- Experience as a Registered Manager or senior operational leader in learning disability services.
- Strong knowledge of CQC regulations and quality governance.
- Proven ability to lead teams and deliver service improvements.
- Excellent communication, organisational and decision-making skills.
- Commitment to person-centred, aspirational care.
- Existing right to work in the UK (no sponsorship available).
Desirable
- Experience in both residential and supported living settings.
- Knowledge of PBS and complex behavioural support.
- Experience working with housing providers and commissioning teams.
- Level 5 Diploma in Leadership for Health & Social Care (or willingness to work towards).
What We Offer
- A supportive, values-driven organisation committed to high-quality care.
- Opportunities for professional development and career progression.
- Competitive salary and benefits.
- The chance to shape and grow services that make a meaningful difference.
How to Apply
To apply, please send your CV and a cover letter outlining your experience and suitability for the role to info@alcsupportedliving.co.uk. You can also apply online using the application form on this page.
